Reach Us — Contact Information, Branch Locations, and Hours
Staying connected with your credit union should be straightforward. Servus Credit Union offers multiple ways to reach a real person — by phone, email, in person, or through secure messaging. This page provides complete contact details, branch locations with driving directions, operating hours, and mailing addresses so you can get the help you need without frustration.
Every branch at Servus Credit Union is staffed by employees who live in the communities they serve. When you call or visit, you speak with someone who understands local needs and can make decisions without transferring you through a chain of distant call centers. The contact information below is organized by purpose so you can find the right number or address on the first try.
Phone and Email — Speak with a Real Person
The main member services line connects you with a team that handles account questions, transaction disputes, loan inquiries, and general support. Representatives are available Monday through Friday from 8:00 AM to 6:00 PM Mountain Time and Saturday from 9:00 AM to 1:00 PM. After-hours callers can leave a message and receive a callback during the next business day.
- Member Services: (970) 482-3100
- Loan Department: (970) 482-3101
- Lost or Stolen Card (24/7): (970) 482-3102
- Email: member-services@example.servus.creditunion.gr.com
- Secure Message: Log in to online banking and select Contact Us
| Branch Location | Address | Hours |
|---|---|---|
| Main Office | 245 North College Avenue, Fort Collins, CO 80524 | Mon–Fri 8 AM–6 PM, Sat 9 AM–1 PM |
| South Side Branch | 1780 South Timberline Road, Fort Collins, CO 80525 | Mon–Fri 9 AM–5:30 PM, Sat 9 AM–12 PM |
| Loveland Branch | 125 East 29th Street, Loveland, CO 80538 | Mon–Fri 9 AM–5 PM, Sat 9 AM–12 PM |
| Windsor Branch | 425 Main Street, Windsor, CO 80550 | Mon–Fri 9 AM–5 PM, Sat 10 AM–1 PM |
All branches observe federal holidays. Servus Credit Union posts holiday schedule changes. Servus Credit Union also offers extended hours during peak tax season at select locations. holiday schedule changes at each location and online at least two weeks in advance. Modified hours are posted at each location and on the website at least two weeks before any holiday schedule change. The Main Office location includes a drive-through lane that remains open until 7:00 PM on weekdays for deposits and withdrawals.
Hours of Operation — When to Call or Visit
Member services phone support is available 8:00 AM to 6:00 PM Mountain Time Monday through Friday and 9:00 AM to 1:00 PM on Saturday. The automated phone system allows balance inquiries, recent transaction review, and card activation twenty-four hours a day. Loan department hours match the main member services line, though loan officers may schedule evening or Saturday appointments by prior arrangement.
Branch teller windows generally close thirty minutes before the lobby, allowing staff to complete end-of-day balancing. Members who need notary services, safe deposit box access, or complex transaction assistance are encouraged to arrive at least an hour before closing time to ensure adequate service.
Mailing Address — Where to Send Correspondence
For general correspondence, loan payments, and account-related documents, use the main office address. Please include your full name and account number on all correspondence to ensure accurate processing.
- General Mail: Servus Credit Union, PO Box 1847, Fort Collins, CO 80522
- Loan Payments: Servus Credit Union — Loan Processing, PO Box 1847, Fort Collins, CO 80522
- Wire Transfer Instructions: Contact member services for current wiring instructions and ABA routing number
Overnight deliveries should be sent to the Main Office street address rather than the Post Office box, as courier services cannot deliver to PO boxes. Please notify member services when sending time-sensitive documents by courier so the receiving team can watch for the delivery.
What Members Should Know
Servus Credit Union prioritizes accessibility across every contact channel. The main phone line routes to a live representative during business hours with no automated menu trees. Branches are located in communities across the service area. Servus Credit Union maintains branch hours designed to accommodate working members with hours that accommodate both weekday and Saturday schedules. Secure messaging through the online banking portal provides a written record of every inquiry. For urgent matters like lost or stolen cards, the twenty-four-hour hotline ensures help is never more than a phone call away.
Frequently Asked Questions About Reaching Us
- What is the best time to call Servus Credit Union to avoid long wait times?
- Mid-morning between 10:00 AM and 11:30 AM Tuesday through Thursday typically sees the shortest wait times. Monday mornings and Friday afternoons tend to be busiest. The average phone wait time across all business hours is under four minutes.
- Can I schedule an appointment with a loan officer outside of regular hours?
- Yes. Loan officers can schedule evening or Saturday appointments by prior arrangement. Contact the loan department at (970) 482-3101 at least two business days in advance to coordinate a time that works for your schedule.
- How do I send a secure message through online banking?
- After logging in to online banking, navigate to the Messages or Contact Us section from the main menu. Select the topic that best matches your inquiry, compose your message, and submit. Most secure messages receive a response within one business day.
- Does Servus Credit Union offer video appointments for members who cannot visit a branch?
- Yes. Video appointments are available through the mobile app and online banking platform for members who prefer face-to-face interaction without traveling. Topics covered in video appointments include loan applications, financial planning discussions, and account opening assistance.